NRC Health

FEBRUARY 20, 2025

The post Webcast Recap: Key updates on 2025 HCAHPS and patient experience strategies appeared first on NRC Health. Discover the latest updates from NRC Health's CAHPS Insider Live webcast, including new HCAHPS 2025 survey dimensions, care coordination, hospital environment restfulness, and symptom information.

Patient Experience 52

Patient Experience Care coordination Best Practices 52

NRC Health

NOVEMBER 20, 2024

Signature Healthcare has selected NRC Health to enhance its network through human-centered healthcare solutions and next-generation, data-driven insights that deliver Human Understanding to its patients, employees, and communities.

Patient Experience 52

Patient Experience 52

NRC Health

AUGUST 1, 2023

The post Building Loyalty into the Patient Experience appeared first on NRC Health. In this episode we talk with John Berg, Marketing Director and AVP of UF Health, and Ryan Donohue, Strategic Advisor at NRC Health.

Patient Experience 98

Patient Experience 98

NRC Health

AUGUST 19, 2024

NRC Health is pleased to announce the recipients of the 2024 Consumer Loyalty Awards and the Excellence in Patient Experience Awards. The post NRC Health announces winners of 2024 patient experience and loyalty awards appeared first on NRC Health.

Patient Experience 105

Patient Experience 105

NRC Health

JANUARY 7, 2025

Renown Health has selected NRC Health to enhance its network through human-centered healthcare solutions and next-generation, data-driven insights that deliver Human Understanding to its patients, employees, and the communities it serves.

Patient Experience 52

Patient Experience 52

NRC Health

JULY 23, 2024

Spigel, RN, MSN, CPXP, will delve into her research on patient and family fear, offering key strategies to alleviate this anxiety at Human Understanding Beyond | HUB 24 in San Diego, August 21–23. The post Learn how to overcome fear to improve patient experience at HUB24 appeared first on NRC Health.

Patient Experience 102

Patient Experience 102

NRC Health

JANUARY 31, 2024

In this episode, we explore consumer & caregiver perspectives on artificial intelligence, from in-room patient monitoring to AI-powered care searches. The post The Impacts of AI on Patient Experience and Patient Care appeared first on NRC Health.

Patient Experience 98

Patient Experience 98

Consult QD

FEBRUARY 24, 2023

From a very early stage of my career, I’ve understood that … patients want great clinical care, they want a surgeon with a low complication rate, they want a physician who understands the latest drugs. But around that, there is so much to the patient experience.

Patient Experience 88

Patient Experience Leadership Education 88

NRC Health

FEBRUARY 8, 2023

NRC Health, the leading partner in building Human Understanding® through personalized healthcare solutions and data-driven insights, has received the Best in KLAS 2023 Award for Patient Experience Improvement. The post NRC Health recognized as Best in KLAS for Patient Experience Improvement appeared first on NRC Health.

Patient Experience 98

Patient Experience 98

NRC Health

MAY 25, 2023

The post Exemplary patient experience at Children’s Mercy appeared first on NRC Health.

Patient Experience 75

Patient Experience 75

Emerging RN Leader

JANUARY 5, 2025

As one manager explained, Wehave been told to improve our patient experience scores, but I don’t even know where to start – there are so many things we could do differently. The most important things dont always scream the loudest. Bob Hawke Nurse managers are having challenges setting priorities.

Patient Experience 150

Patient Experience Nurse Manager Communication 150

Penn Medicine News

FEBRUARY 17, 2025

Excellence is contagious at Chester County Hospital as the team delivers top-notch patient experiences worthy of an industry recognition three-peat.

Patient Experience 84

Patient Experience 84

NRC Health

SEPTEMBER 5, 2024

Brooke Howard, Vice President of Operations at Tidelands Health shares how the system's patient connections team embarked on a transformative journey to enhance the patient experience. The post Transforming patient experience through an innovative engagement center appeared first on NRC Health.

Patient Experience 64

Patient Experience 64

NRC Health

JUNE 20, 2024

NRC Health’s vast expertise in CAHPS and our innovative methods provide healthcare organizations with the necessary tools and insights to deliver exceptional care and craft long-term patient experience strategies. The post Incorporate HCAHPS changes into your patient experience strategy appeared first on NRC Health.

Patient Experience 64

Patient Experience Leadership 64

NRC Health

MAY 22, 2024

When 70% of your patients are younger than ten years old, and 75% percent of them experience preoperative anxiety, you need to get creative about personalizing patient experiences to ease fears—especially for children with special needs.

Patient Experience 59

Patient Experience 59

NRC Health

JULY 18, 2024

The post UCI Health communication strategy elevates patient experience appeared first on NRC Health. Recognizing the importance of clear communication across the care team, UCI Health set out to enhance these communication channels.

Patient Experience 59

Patient Experience Communication Leadership 59

Symplr

FEBRUARY 29, 2024

Now, the enhanced experiences consumers expect and receive elsewhere are coming to healthcare facilities. But more importantly, your organization’s quality scores and reimbursement levels increasingly depend on the ability to deliver an overall positive patient experience through improvements like hospitality and ambiance.

Patient Experience 72

Patient Experience 72

Nursology

DECEMBER 17, 2024

Guest Contributor: Erica AgudoPhD Student, Texas Women’s University Patient-centered care has been a “buzzword” in healthcare for at least a decade. The Centers for Medicare and … Continue reading Patient Centered Care Theory in the Modern World of Healthcare

Medicare 98

Medicare Patient Satisfaction Patient Experience 98

NRC Health

MAY 8, 2024

Discover how clinical access impacts patient experience from the team at Children’s Mercy Kansas City. The post Exploring the partnership between clinical access and patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

MAY 1, 2024

As the healthcare industry engages more with AI and technological solutions, measuring whether it advances Human Understanding, the gold standard for patient experience care, is imperative. The post Exploring AI and tech to enhance the patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

JUNE 11, 2024

The post What does the real patient experience scale look like? You won’t want to miss an exceptional keynote to kick off our event, featuring Geeta Nayyar, M.D., appeared first on NRC Health.

Patient Experience 59

Patient Experience Business 59

NRC Health

DECEMBER 20, 2024

As AI continues to proliferate in the healthcare industry, health IT vendors are testing the waters with an emerging use case: understanding patient experience data. The post Is AI the key to understanding patient experience data? appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

JUNE 25, 2024

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. The post Understanding the 2025 HCAHPS changes: Improving patient experience measures appeared first on NRC Health.

Patient Experience 52

Patient Experience Leadership 52

NRC Health

JANUARY 31, 2024

Yuma Regional Medical Center has selected NRC Health, a nationally-recognized leader in patient experience improvement, to be its partner in building Human Understanding across its network through humanized healthcare solutions and data-driven insights to empower YRMC’s primary value of “Patients Come First.”

Patient Experience 59

Patient Experience Leadership 59

NRC Health

FEBRUARY 12, 2024

Patients are demanding more from their healthcare experiences than ever before, but in the face of mounting pressures, meeting expectations may feel like a daunting task for care teams. The post Dr. Mike’s perspectives on how to ignite a better patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience Leadership 59

NRC Health

NOVEMBER 21, 2024

Consumers expect always-on connectivity, transparency, and personalization; so, to drive loyalty, the Wexner Medical Center has focused on delivering individualized, high-quality patient experiences while enhancing its digital front door.

Patient Experience 52

Patient Experience 52

Health Leaders | Nursing

MARCH 22, 2024

"The virtual model gives patients that one-on-one time with nurses that's uninterrupted," Tomcavage said, "and you can get through an assessment and not miss anything."

Patient Experience 59

Patient Experience Telemedicine Nurse Shortage Education 59

NRC Health

FEBRUARY 21, 2024

The NRC Health 2024 Pediatric Collaborative is truly a can’t-miss experience, with exceptional presentations that will stir innovative ideas. The post Pediatric Collab Preview | How to create personalized patient experiences in the pediatric perioperative environment appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

Emerging RN Leader

FEBRUARY 14, 2024

As one manager explained, We have been told to improve our patient experience scores, but I don’t even know where to start – there are so many things we could do […] The post Using the One Thing to Set Priorities appeared first on Emerging Nurse Leader.

Patient Experience 195

Patient Experience Nurse Manager Business Communication 195

NRC Health

DECEMBER 11, 2024

The integration of digital health technologies is revolutionizing patient care and healthcare delivery. This transformation is not about merely adopting new tools, but enhancing the patient experience while maintaining a strong focus on the human element.

Patient Experience 52

Patient Experience Leadership 52

Health Leaders | Nursing

NOVEMBER 11, 2024

"It was essential for us to leverage technology, people, standard processes, and innovation to put together the Care Coordination Center to lock down multiple processes, including our capacity management for patients, patient transfers, virtual patient observation, and virtual nursing," he says.

Care coordination 101

Care coordination Bedside nursing Communication Patient Experience 101

Health Leaders | Nursing

MARCH 17, 2025

But nursing unions argue that this poorly understood technology is overriding nurses' expertise and degrading the quality of care patients receive.

Telemedicine 59

Telemedicine Care coordination Patient Experience 59

Daily Nurse

FEBRUARY 11, 2025

This evolution is fueled by innovations like AI-driven tools, virtual care platforms, and wearable technologies that unlock nurses’ advanced skills, enhance care coordination, and personalize patient experiences.

Care coordination 105

Care coordination Health Outcomes Communication Patient Experience 105

Diversity Nursing

FEBRUARY 4, 2025

Nurses who understand different cultural norms and traditions can better educate and care for patients. Studies show , patients experience better outcomes when treated by healthcare professionals who understand their unique challenges. It improves communication and cultural competence. It reduces healthcare disparities.

Military 79

Military Licensing Promotion Leadership 79

American Medical Compliance

JANUARY 1, 2025

Benefits of Restorative Nursing for Patients Improved Physical Health Regular movement and exercise reduce the risk of complications such as bedsores, blood clots, and muscle atrophy. Patients experience enhanced strength, endurance, and flexibility, which contribute to better overall health.

Long Term Care 105

Long Term Care Self-Care Promotion Staff Training 105

Health Leaders | Nursing

MARCH 27, 2025

New positions would help patient families with neurology, endocrinology and gastrointestinal needs.

Patient Satisfaction 52

Patient Satisfaction Patient Experience 52

NRC Health

NOVEMBER 16, 2023

Gundersen Health System and M Health Fairview are among the NRC Health partners that have implemented the HUme into their patient experience surveys. Supporting this effort with intentional strategies to engage leaders and teams, these systems are now enjoying unprecedented increases in NPS.

Patient Experience 98

Patient Experience Leadership 98