Minority Nurse

NOVEMBER 18, 2024

I’ve recently had the opportunity to spend a great deal of time as a patient, and from my perspective, the patient experience is often sadly lacking. ” Hospital Gown Blues If patients are unhappy and healthcare workers are burned out, many questions must be asked. Is this how it really needs to be?

Patient Experience 52

Patient Experience Communication 52

NRC Health

MAY 25, 2023

The post Exemplary patient experience at Children’s Mercy appeared first on NRC Health.

Patient Experience 75

Patient Experience 75

Symplr

FEBRUARY 29, 2024

Now, the enhanced experiences consumers expect and receive elsewhere are coming to healthcare facilities. But more importantly, your organization’s quality scores and reimbursement levels increasingly depend on the ability to deliver an overall positive patient experience through improvements like hospitality and ambiance.

Patient Experience 72

Patient Experience 72

NRC Health

SEPTEMBER 5, 2024

Brooke Howard, Vice President of Operations at Tidelands Health shares how the system's patient connections team embarked on a transformative journey to enhance the patient experience. The post Transforming patient experience through an innovative engagement center appeared first on NRC Health.

Patient Experience 64

Patient Experience 64

NRC Health

JUNE 20, 2024

NRC Health’s vast expertise in CAHPS and our innovative methods provide healthcare organizations with the necessary tools and insights to deliver exceptional care and craft long-term patient experience strategies. The post Incorporate HCAHPS changes into your patient experience strategy appeared first on NRC Health.

Patient Experience 64

Patient Experience Leadership 64

NRC Health

MAY 22, 2024

When 70% of your patients are younger than ten years old, and 75% percent of them experience preoperative anxiety, you need to get creative about personalizing patient experiences to ease fears—especially for children with special needs.

Patient Experience 59

Patient Experience 59

NRC Health

DECEMBER 20, 2024

As AI continues to proliferate in the healthcare industry, health IT vendors are testing the waters with an emerging use case: understanding patient experience data. The post Is AI the key to understanding patient experience data? appeared first on NRC Health.

Patient Experience 52

Patient Experience 52

NRC Health

JULY 18, 2024

The post UCI Health communication strategy elevates patient experience appeared first on NRC Health. Recognizing the importance of clear communication across the care team, UCI Health set out to enhance these communication channels.

Patient Experience 59

Patient Experience Communication Leadership 59

NRC Health

MAY 14, 2024

This podcast explores how the hospitality industry's renowned customer service can transform patient care with Linsey Stitt Germak, Patient Experience Officer for Penn State Health, and Ashley Nelson, Director of Customer Success for NRC Health.

Patient Experience 52

Patient Experience Leadership 52

NRC Health

MAY 8, 2024

Discover how clinical access impacts patient experience from the team at Children’s Mercy Kansas City. The post Exploring the partnership between clinical access and patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

MAY 1, 2024

As the healthcare industry engages more with AI and technological solutions, measuring whether it advances Human Understanding, the gold standard for patient experience care, is imperative. The post Exploring AI and tech to enhance the patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

FEBRUARY 12, 2024

Patients are demanding more from their healthcare experiences than ever before, but in the face of mounting pressures, meeting expectations may feel like a daunting task for care teams. The post Dr. Mike’s perspectives on how to ignite a better patient experience appeared first on NRC Health.

Patient Experience 59

Patient Experience Leadership 59

NRC Health

JANUARY 31, 2024

Yuma Regional Medical Center has selected NRC Health, a nationally-recognized leader in patient experience improvement, to be its partner in building Human Understanding across its network through humanized healthcare solutions and data-driven insights to empower YRMC’s primary value of “Patients Come First.”

Patient Experience 59

Patient Experience Leadership 59

NRC Health

JUNE 11, 2024

The post What does the real patient experience scale look like? You won’t want to miss an exceptional keynote to kick off our event, featuring Geeta Nayyar, M.D., appeared first on NRC Health.

Patient Experience 59

Patient Experience Business 59

NRC Health

AUGUST 19, 2024

NRC Health is pleased to announce the recipients of the 2024 Consumer Loyalty Awards and the Excellence in Patient Experience Awards. The post NRC Health announces winners of 2024 patient experience and loyalty awards appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

JUNE 25, 2024

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. The post Understanding the 2025 HCAHPS changes: Improving patient experience measures appeared first on NRC Health.

Patient Experience 52

Patient Experience Leadership 52

Health Leaders | Nursing

MARCH 22, 2024

"The virtual model gives patients that one-on-one time with nurses that's uninterrupted," Tomcavage said, "and you can get through an assessment and not miss anything."

Patient Experience 59

Patient Experience Telemedicine Nurse Shortage Education 59

NRC Health

FEBRUARY 21, 2024

The NRC Health 2024 Pediatric Collaborative is truly a can’t-miss experience, with exceptional presentations that will stir innovative ideas. The post Pediatric Collab Preview | How to create personalized patient experiences in the pediatric perioperative environment appeared first on NRC Health.

Patient Experience 59

Patient Experience 59

NRC Health

NOVEMBER 21, 2024

Consumers expect always-on connectivity, transparency, and personalization; so, to drive loyalty, the Wexner Medical Center has focused on delivering individualized, high-quality patient experiences while enhancing its digital front door.

Patient Experience 52

Patient Experience 52

NRC Health

NOVEMBER 20, 2024

Signature Healthcare has selected NRC Health to enhance its network through human-centered healthcare solutions and next-generation, data-driven insights that deliver Human Understanding to its patients, employees, and communities.

Patient Experience 52

Patient Experience 52

Emerging RN Leader

FEBRUARY 14, 2024

As one manager explained, We have been told to improve our patient experience scores, but I don’t even know where to start – there are so many things we could do […] The post Using the One Thing to Set Priorities appeared first on Emerging Nurse Leader.

Patient Experience 195

Patient Experience Nurse Manager Business Communication 195

NRC Health

NOVEMBER 12, 2024

The post Cooper University Health Care selects NRC Health as new patient experience partner appeared first on NRC Health.

Patient Experience 40

Patient Experience Education 40

Daily Nurse

FEBRUARY 29, 2024

Yesawich is also co-author of “ Hospitable Healthcare: Just What the Patient Ordered !” a remarkably insightful review of how principles of hospitality can improve the patient experience. Yesawich and his co-author, Stowe Shoemaker, PhD, ask, “ How can that experience be improved ?”

Patient Experience 104

Patient Experience Patient Satisfaction Leadership 104

NRC Health

NOVEMBER 16, 2023

Gundersen Health System and M Health Fairview are among the NRC Health partners that have implemented the HUme into their patient experience surveys. Supporting this effort with intentional strategies to engage leaders and teams, these systems are now enjoying unprecedented increases in NPS.

Patient Experience 98

Patient Experience Leadership 98

Becker's Hospital Review

APRIL 8, 2024

"Learn how ChristianaCare leveraged virtual nursing to expand their services without adding staff, reducing nurse burnout and improving patient experience."

Nursing Burnout 115

Nursing Burnout Patient Experience 115

Becker's Hospital Review

OCTOBER 31, 2024

The American Nurses Credentialing Center has named Yale New Haven Hospital in Connecticut as the winner of the 2024 ANCC Magnet Prize, earning the hospital a $125,000 award it will use to advance the development of a patient experience tool to improve care for psychiatric patients.

Patient Experience 105

Patient Experience 105

Daily Nurse

JUNE 6, 2024

The Critical Importance of the Nurse-Patient Relationship Dr. Kissinger Goldman, DO, MBA , is an expert emergency physician, patient experience improvement consultant, and the author of Dr. Goldman’s Guide to Effective Patient Communication. Patients and their families come to us for clinical advice.

Preceptors 98

Preceptors Patient Experience Communication Patient Satisfaction 98

American Nurse

NOVEMBER 13, 2023

“Now that we have pre- and post-pandemic data for patient safety measures, we are encouraged by the improvement in infections and applaud hospitals for reversing the disturbing infection spike we saw during the pandemic,” said Leah Binder, president and CEO of The Leapfrog Group.

Communication 115

Communication Patient Experience 115

Health Leaders | Nursing

JUNE 12, 2023

Early indicators point to a marked decrease in call light usage, increased team member satisfaction, and an increase in patient communication with nurses, Carpenter says. Carpenter spoke with HealthLeaders about the new care delivery model and its positive impact on patient safety, patient experience, and staff satisfaction.

Chief Nursing Officer 124

Chief Nursing Officer Licensing Patient Experience LPN 124

Consult QD

NOVEMBER 20, 2023

In a literature review of 25 studies with adult patients conducted by the Office of Patient Experience at Cleveland Clinic, researchers found that plan-of-care visits reduced hospital length of stay, readmission, mortality, adverse events and inpatient costs and enhanced the patient experience.

Chief Nursing Officer 95

Chief Nursing Officer Communication Patient Experience Patient Satisfaction 95

Consult QD

SEPTEMBER 5, 2023

While they haven’t studied the data yet, anecdotal evidence suggests that aromatherapy supports the patient experience. Hosler recalls a patient in his 60s agreeing to try aromatherapy and asking for peppermint before she even read the lists of options.

Holistic Care 110

Holistic Care Self-Care Patient Experience Education 110

NRC Health

SEPTEMBER 8, 2023

In this episode we are joined by Dr. Tabassum Salam, Chief Learning Officer & VP of Patient Experience at ChristianaCare, Julie MoDavis, Director, Customer Experience Reporting & Insight, ChristinaCare, and Billy Kuehn, Customer Liaison Director of Process & Training, NRC Health as they discuss the ANCC Magnet Program and how it has (..)

Patient Experience 75

Patient Experience 75

Amercan Journal of Nursing

MARCH 25, 2024

“How Nurses Influence the Patient Experience,” the latest article in a series from health care performance improvement organization Press Ganey, discusses the various patient experience categories that are influenced by nursing and how they connect to the human experience in health care.

Patient Experience 70

Patient Experience 70

Minority Nurse

OCTOBER 9, 2024

The Magnet Recognition provides “the framework to guide excellence in the work environment, patient experience and patient outcomes. Patient Benefits According to Frost, Patient experience and outcomes at Anne Arundel also benefit from Magnet Recognition. ”

Chief Nursing Officer 98

Chief Nursing Officer Professional Development Bedside nursing Patient Experience 98

Nurse Practitioners in Business

APRIL 27, 2023

Continuous improvement: Commit to continuously evaluating and improving the customer-centric practices in your office to ensure patients receive the best care possible. In summary, incorporating a customer-centric approach in your practice comes down to prioritizing the patient experience while maintaining high standards of care.

Business 195

Business Patient Satisfaction Telemedicine Staff Training 195

Consult QD

JANUARY 23, 2024

Can our patients experience less pain or have fewer postoperative issues?” Wee points out that 20 years ago, laparoscopic donor nephrectomy was a controversial alternative to open surgery, and now it has become the standard. “We We are always asking, ‘Can we do better?

Patient Experience 140

Patient Experience 140

Nurse Practitioners in Business

APRIL 12, 2024

Structuring the optimal service offering to meet your patients’ needs and your practice’s goals. Creating positive patient experiences, from scheduling appointments to follow-up care, to grow the practice. Locating the best option for financing your practice.

Starting a Practice 195

Starting a Practice Nurse Practitioner Business Malpractice 195