NRC Health

MAY 14, 2024

This podcast explores how the hospitality industry's renowned customer service can transform patient care with Linsey Stitt Germak, Patient Experience Officer for Penn State Health, and Ashley Nelson, Director of Customer Success for NRC Health.

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Patient Experience Leadership 52

Health Leaders | Nursing

MARCH 24, 2025

Prioritizing wellbeing requires leadership and individual commitment, says this nurse well-being thought leader. Self-leadership is making the best decisions for yourself that supports your well-being." Prioritizing well-being requires leadership and individual commitment. For Diane Sieg , RN, CYT, CSP, the definition is simple.

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Self-Care Leadership Mental Health Promotion 52

Diversity Nursing

FEBRUARY 4, 2025

Nurses who understand different cultural norms and traditions can better educate and care for patients. Studies show , patients experience better outcomes when treated by healthcare professionals who understand their unique challenges. Address racial disparities in hiring and leadership roles.

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Military Licensing Promotion Leadership 76

NRC Health

APRIL 2, 2024

NRC Health announced today the appointment of Jennifer Baron as the organization’s first chief experience officer. Baron’s addition is part of the organization’s continued investments in leadership and innovation to align with the evolving healthcare landscape.

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Patient Experience Leadership 52

Health Leaders | Nursing

FEBRUARY 10, 2025

We had a lot of change in executive leadership across the organization, and we went on a culture transformation and a cultural journey." CNOs should be clear about messaging, and what nurses can expect from leadership and the revamped organization. In 2018, OU Health began to lean into its identity as an academic health system. "So

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Leadership Communication Patient Experience 59

NRC Health

JUNE 25, 2024

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. The post Understanding the 2025 HCAHPS changes: Improving patient experience measures appeared first on NRC Health.

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Patient Experience Leadership 52

NRC Health

FEBRUARY 12, 2024

Patients are demanding more from their healthcare experiences than ever before, but in the face of mounting pressures, meeting expectations may feel like a daunting task for care teams. The post Dr. Mike’s perspectives on how to ignite a better patient experience appeared first on NRC Health.

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Patient Experience Leadership 59

NRC Health

JANUARY 31, 2024

Yuma Regional Medical Center has selected NRC Health, a nationally-recognized leader in patient experience improvement, to be its partner in building Human Understanding across its network through humanized healthcare solutions and data-driven insights to empower YRMC’s primary value of “Patients Come First.”

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Patient Experience Leadership 59

Post University

SEPTEMBER 12, 2024

As the healthcare landscape continues to shift and evolve, effective leadership in nursing has never been more vital. Nurses interested in advancing their careers and pursuing leadership opportunities in healthcare may want to consider a doctor of nursing practice (DNP) degree.

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NRC Health

APRIL 24, 2024

Join Erika Spicer Mason on the NRC/Becker’s Podcast as she delves into the keys to sustainable success through employee and patient experience with Joan Cox, Chief Experience Officer at Yuma Regional Medical Center, and Susan Armbruster, Business Development Executive at NRC Health.

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Patient Experience Business Leadership 40

Post University

JANUARY 13, 2025

The master of science in nursing (MSN) is a graduate degree that aims to equip nurses with the advanced clinical and leadership skills required for higher-level positions in nursing. According to the ANA , nurses can help improve patient care by: Communicating more effectively with patients and their caregivers.

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Leadership Nurse Practitioner Nursing Informatics Healthcare Laws 52

NRC Health

FEBRUARY 1, 2024

NRC Health is elevating its leadership team with the appointment of four executive-officer positions. The strategic move will allow NRC Health to accelerate innovation while continuing to provide exceptional customer experiences to its partners.

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Leadership Patient Experience 59

NRC Health

DECEMBER 11, 2024

The integration of digital health technologies is revolutionizing patient care and healthcare delivery. This transformation is not about merely adopting new tools, but enhancing the patient experience while maintaining a strong focus on the human element.

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Patient Experience Leadership 52

Sweeney Healthcare Enterprises

MARCH 18, 2021

Telehealth is nothing new. In fact, the distribution of health-related services and information via telecommunication technologies can be traced back as far as 1948, when radiologic images were sent via telephone. The evolution and broad adoption of telehealth, however, has been slow.

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Patient Experience Communication Education Leadership 52

Health Leaders | Nursing

JUNE 3, 2024

Nurse managers need time and support from leadership to complete their tasks. According to a report published by the American Organization for Nursing Leadership ( AONL ) and Laudio , this could be accomplished by lowering span of control. As a result, they’re often stretched thin. "We

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Nurse Manager Leadership Patient Experience Business 105

Daily Nurse

JUNE 6, 2024

The Critical Importance of the Nurse-Patient Relationship Dr. Kissinger Goldman, DO, MBA , is an expert emergency physician, patient experience improvement consultant, and the author of Dr. Goldman’s Guide to Effective Patient Communication. Patients and their families come to us for clinical advice.

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NRC Health

JUNE 13, 2023

The post Mission Health’s compassionate leadership creates high workforce engagement appeared first on NRC Health. Mission Health’s Yates Center Health and Rehab, leaders are committed to understanding their frontline care teams to maintain a motivated and dedicated workforce. This approach is yielding impressive results.

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Leadership Patient Experience 52

NRC Health

JULY 26, 2023

Driscoll Health System in Corpus Christi, Texas, changed its leadership-rounding strategy following a rebranding campaign and an industry-changing global pandemic. The post How Driscoll Health System’s leadership rounding brings patients and families together appeared first on NRC Health.

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Leadership Patient Experience 52

Sweeney Healthcare Enterprises

JULY 29, 2013

Another great article to read.

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Patient Experience Leadership 40

Daily Nurse

MAY 17, 2023

As a leader and a mentor, Shomo is valued and is a resource for many at Augusta Health, and in March, Shomo was awarded the 2023 Augusta Health Leadership of Excellence Award. She later transitioned to a leadership role in 2021. She keeps nurses happy by improving unit productivity, morale, and patient experience.

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Leadership Communication Patient Experience Nurse Manager 105

Daily Nurse

FEBRUARY 29, 2024

Yesawich is also co-author of “ Hospitable Healthcare: Just What the Patient Ordered !” a remarkably insightful review of how principles of hospitality can improve the patient experience. Yesawich and his co-author, Stowe Shoemaker, PhD, ask, “ How can that experience be improved ?”

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Patient Experience Patient Satisfaction Leadership 104

Northeastern State University

AUGUST 2, 2022

Leadership exists in every organization, community and family. Poor leadership could ultimately be a matter of life and death. It’s quite simple: nursing leadership determines whether a healthcare organization carries out low- or high-quality care. Effective leadership requires both soft and hard skills.

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Leadership Nurse Manager Patient Satisfaction Nurse Shortage 40

American Nurse

FEBRUARY 28, 2024

Hospitals must address this imbalance to safeguard patient safety and enhance operational efficiency. The charge nurse position must be re-envisioned, shifting from a dual-focus role to one centered on leadership and unit management. Changes in patient experiences of hospital care during the COVID-19 pandemic.

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Patient Satisfaction Leadership Nurse Manager Patient Experience 105

Health Leaders | Nursing

MAY 9, 2023

A 5-part series celebrating nurse leaders who have claimed their place as a strategic partner in their organization's leadership. HealthLeaders is featuring five of those nurse executives to discuss their experience as a strategic partner in their organization’s leadership. That experience has been phenomenal.

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Chief Nursing Officer Leadership Preceptors Promotion 98

Health Leaders | Nursing

SEPTEMBER 14, 2023

Merging virtual monitoring, clinician observers, and cutting-edge analytics, Collette Health is helping solve the pervasive issue of hospital staffing shortages while simultaneously elevating patient safety, experience, and satisfaction. Enhanced Safety at Lowered Costs In many hospitals, an alarming 79% of falls go unnoticed.

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Nurse Shortage Leadership Communication Patient Experience 105

American Nurse

FEBRUARY 2, 2024

Both specialists and generalists can function in leadership roles. Frequently, a new graduate’s expectation of their role requires better alignment with organization and leadership expectations. BMC nursing leadership and frontline nurses suggested establishing expert nurses dedicated to supporting new graduates working night shift.

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Health Leaders | Nursing

JUNE 12, 2023

Early indicators point to a marked decrease in call light usage, increased team member satisfaction, and an increase in patient communication with nurses, Carpenter says. Carpenter spoke with HealthLeaders about the new care delivery model and its positive impact on patient safety, patient experience, and staff satisfaction.

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NRC Health

NOVEMBER 16, 2023

Gundersen Health System and M Health Fairview are among the NRC Health partners that have implemented the HUme into their patient experience surveys. Supporting this effort with intentional strategies to engage leaders and teams, these systems are now enjoying unprecedented increases in NPS.

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Patient Experience Leadership 98

Minority Nurse

JULY 15, 2024

In describing medical improv and its impact, Boynton states, “We’ve known for over 20 years that communication, leadership, and human factors are leading root causes of sentinel events, yet many interventions have been unsuccessful in attempting to ensure best outcomes.

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Communication Leadership Professional Development Promotion 105

Minority Nurse

JUNE 26, 2024

With 20 years of experience in critical care, neuro, orthopedic neuro, and emergency department roles, Oseromi has demonstrated her nursing leadership skills and ability to mentor novice leaders while consistently raising the standard of excellence for her clinicians. How long have you worked in the nursing field?

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Chief Nursing Officer Promotion Care coordination Nurse Manager 105

Minority Nurse

FEBRUARY 7, 2024

Now, as a nurse manager at HUMC, Porter’s great-grandmother’s influence is at work caring for elder care patients and as an adjunct clinical instructor for Muhlenberg Nursing School, part of JFK University Medical Center in Plainfield, N.J. Ensure you have a succession plan, especially in my leadership role. And that’s what I did.

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Health Leaders | Nursing

NOVEMBER 14, 2023

The third team member, a veteran nurse, is in the telehealth center, monitoring patients and assisting the bedside team (as well as doctors) with documentation and consults. Teaming a nurse with an LPN/CNA, she says, enables the nurse to work at the top of his or her license.

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Post University

JUNE 27, 2024

Today, virtual nurses continue to provide support and leadership to bedside nurses while taking on administrative duties that free up valuable time and resources for new nurses on the floor. Solving Workforce Woes With Virtual Nursing Virtual nursing is also one potential solution to the ongoing shortage of bedside and discharge nurses.

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Telemedicine Bedside nursing Mental Health Patient Experience 98

Post University

JULY 5, 2023

Patient Experience Many of the issues highlighted above make it difficult for nurses to provide the quality of care that patients deserve. All too often, this results in a negative patient experience. Download Guide 5. It is a great opportunity for aspiring nurse managers. Thank you for reading!

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Patient Satisfaction Nurse Manager Leadership Resume 91

Nurse.com

JUNE 17, 2022

“Experience, enthusiasm, and a willing spirit are essential qualities of successful mentors,” said Trish Richardson, MSN, BSBA, RN, NE-BC, CMSRN, Director of Post-Acute Care Solutions at Relias and President-Elect of the North Carolina Nurses Association (NCNA). It’s important for you as well to be able to learn and grow from this experience.

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Work-Life Balance Preceptors Self-Care Leadership 105

Health Leaders | Nursing

JUNE 28, 2024

Through targeted education, practical training, and a commitment to continuous learning, we can help ensure that our nurses and their patients thrive in the evolving health care landscape. HealthLeaders accepts original thought leadership articles from healthcare industry leaders in active executive roles at payer and provider organizations.

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Education Nurse Educator Chief Nursing Officer Work-Life Balance 100

Nurse.com

JUNE 17, 2022

“Experience, enthusiasm, and a willing spirit are essential qualities of successful mentors,” said Trish Richardson, MSN, BSBA, RN, NE-BC, CMSRN, Director of Post-Acute Care Solutions at Relias and President-Elect of the North Carolina Nurses Association (NCNA). It’s important for you as well to be able to learn and grow from this experience.

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Work-Life Balance Leadership Preceptors Self-Care 97