Sweeney Healthcare Enterprises

OCTOBER 14, 2014

Organizations have become frantic in their efforts to improve the patient experience, as well as their scores; the move from volume to value, after all, has been one of the toughest challenges that healthcare has faced in many years. We try lots of things. Some succeed; some don’t. But the truth is that campaigns, initiatives, and programs are not successful or sustainable on their own: it is organizations that make them work.

Patient Experience 52

Patient Experience Patient Satisfaction Communication Best Practices 52

Nursing Management

JULY 31, 2014

Sad but true, adults are often used to sleep deprivation, and now children are beginningto experience it. What can we do to reverse this alarming trend?

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Sweeney Healthcare Enterprises

SEPTEMBER 16, 2014

I recently had the pleasure of consulting for well-respected health system, with the intent of improving the patient experience. Part of the process required my shadowing both staff and management in one particular in-patient specialty area within the hospital. There, I observed a phenomenon that I believe has become prevalent in healthcare today: we are measuring something that is not there.

Patient Experience 52

Patient Experience 52

Sweeney Healthcare Enterprises

SEPTEMBER 11, 2014

Healthcare has long asked patients to tell us how well we work together as a team. Having been a part of many of those teams over the years, I often wonder: On what grounds do patients have to judge us on team performance? After all, they don’t see us communicating at the nurses’ station or hear the phone calls that are made regarding orders or plan of care.

Communication 52

Communication 52

Speaker: Lauri Armstrong, SHRM-SCP - Sr. Director, People Operations at Carrot Fertility

Today’s workforce includes multiple generations of employees all looking for something different from their benefits package. While meeting these disparate needs can be challenging, a comprehensive fertility benefit can support everyone from junior staffers learning about their fertility health to senior leadership managing menopause and low testosterone symptoms.

Communication

Sweeney Healthcare Enterprises

AUGUST 18, 2014

I vacation in Sheboygan, Wisconsin, once a year. That alone amazes me, but something that happened on this year’s annual escape, to visit my in laws, amazed me even more. Every visit is much of the same—a Brewers game, a picnic on Lake Michigan, lots of bike riding. The drama began with a dull pain in my lower abdomen, the day we arrived in Milwaukee.

Business 52

Business 52

Sweeney Healthcare Enterprises

FEBRUARY 12, 2014

There seems to be lots of talk recently about empathy in healthcare. Perhaps we have come to realize that it may be the secret sauce that is necessary to connect patients with the people who care for them. Empathy could be the thing that closes the gap between how we view ourselves as caregivers and how patients perceive us to be. In a push for truly patient centered care, organizations are claiming it as part of their promised patient experience, their brand guarantee.

Patient Experience 52

Patient Experience Communication 52

Sweeney Healthcare Enterprises

FEBRUARY 12, 2014

Hey healthcare professionals, do you LOVE scripting? If you’re like most audience members I speak to around the country, your resounding answer is, “NO!” Overwhelmingly, people in healthcare DO NOT like scripting. But experts agree that scripting works. It’s effectiveness has been proven in other industries (think, “It’s my pleasure” of Chick-fil-A) and some research links higher patient satisfaction scores with scripting.

Patient Satisfaction 52

Patient Satisfaction Patient Experience 52

Sweeney Healthcare Enterprises

DECEMBER 5, 2014

Patient Experience 52

Patient Experience 52