Whack-a-Mole (the endless HCAHPS strategy game)
Sweeney Healthcare Enterprises
AUGUST 5, 2013
Remember that old game played at the county fair? You would gain points as you hit a mole with a mallet that popped out of a hole. The challenge was that there were lots of them and you just couldn’t keep up. It’s illusive, it’s frustrating, and after a while it can be downright tiring! You know what I mean. It’s the strategy most healthcare organizations use to drive performance, metrics and ultimately reimbursement.
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