Top Nursing Leadership Today Patient Experience Communication Content for September, 2014

Search:

DAY

WEEK

MONTH

YEAR

Select your country:
Sign up | Log in

September, 2014

Measuring Something That’s Not There

Sweeney Healthcare Enterprises

SEPTEMBER 16, 2014

I recently had the pleasure of consulting for well-respected health system, with the intent of improving the patient experience. Part of the process required my shadowing both staff and management in one particular in-patient specialty area within the hospital. There, I observed a phenomenon that I believe has become prevalent in healthcare today: we are measuring something that is not there.

Patient Experience

Can Patients Really Judge Our Teamwork?

Sweeney Healthcare Enterprises

SEPTEMBER 11, 2014

Healthcare has long asked patients to tell us how well we work together as a team. Having been a part of many of those teams over the years, I often wonder: On what grounds do patients have to judge us on team performance? After all, they don’t see us communicating at the nurses’ station or hear the phone calls that are made regarding orders or plan of care.

Communication

September, 2014

Measuring Something That’s Not There

Can Patients Really Judge Our Teamwork?

Stay Connected