Are We Held Hostage by HCAHPS Scores?
Emerging RN Leader
JUNE 12, 2024
By Rose O. Sherman, EdD, RN, NEA-BC, FAAN A CNO colleague recently shared that health systems tolerate terrible behavior from patients and families because they are worried about their HCAHPS scores. She noted, “We are being held hostage because these scores impact our reimbursement. It seems crazy because the demand for healthcare far exceeds our […] The post Are We Held Hostage by HCAHPS Scores?
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