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How Customer-Centric is Your Practice, Business, or Organization?

Nurse Practitioners in Business

Turns out, the owner who does the scheduling insists on using email to communicate with customers, even though he’s been told and asked to use the phone to keep customers informed. Train them to improve communication skills, empathy, and patient engagement.

Business 195
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The First Year: What to Expect When Running a New Nurse Practitioner Practice

Nurse Practitioners in Business

Personalize communication: Use SMS or email appointment reminders. Onboarding Staff: Train staff on your workflows, technology, and practice policies. All staff should be cross-trained. Offer promotions for new patients (e.g., free consultations or wellness checks). Collect feedback to improve your services.

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5 Strategies to Shield Your Practice Against Violence and Threats

Nurse Practitioners in Business

Here are five strategies for you to review and implement: #1 Develop a Zero-Tolerance Policy: Clearly communicate to all patients and staff that threats, violence, and abusive behavior will not be tolerated in your clinic. Review how you will communicate with each other, patients, and emergency services in case of an emergency.

HIPAA 195
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ADA… What It Means For Your Practice

Nurse Practitioners in Business

The ADA, enacted in 1990, is a federal law that prohibits discrimination based on disability in: Employment Transportation Public accommodations Communications and Access to government programs and services. Training and Policies 1. Training should include best practices for interacting with patients with disabilities.

Business 195
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8 Tips for Nurse Leaders to Reduce Conflict

Post University

It can be easy to resolve if communication is kept open. Communicate to All Parties Lack of communication is often a cause of conflict in nursing. To help resolve conflict, keep the lines of communication open. Communicate to all parties as much as possible, both when you notice problems and before problems develop.

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Best Practices for Healthcare Organizations to Ensure OSHA Compliance

American Medical Compliance

OSHA requires annual training of all staff that are exposed to Bloodborne Pathogens. See our OSHA Training courses at AMC. Hazard Communication Healthcare facilities must adhere to OSHA’s Hazard Communication Standard. Preventive measures are necessary.

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Career Moves: From Shift Nurse to Leadership

Minority Nurse

We all have blind spots when it comes to communication, which allows you to recognize your bias,” she explains. You may oversee budgets, organize staff training, and otherwise ensure that nurses follow the right procedures and protocols,” advises Kelly Conklin, MSN, CENP, SVP, Chief Clinical Officer for PerfectServe.