NRC Health

MARCH 7, 2024

NRC Health hosted a live webcast to discuss Children’s Minnesota’s case study on improving parental involvement and communication strategies to achieve better NPS scores. The post NPS growth and employee engagement: The power of thoughtful communication appeared first on NRC Health.

Communication 64

Communication Patient Experience Leadership 64

Sweeney Healthcare Enterprises

FEBRUARY 12, 2014

Empathy could be the thing that closes the gap between how we view ourselves as caregivers and how patients perceive us to be. In a push for truly patient centered care, organizations are claiming it as part of their promised patient experience, their brand guarantee. But are they being honest with themselves?

Patient Experience 52

Patient Experience Communication 52

NRC Health

JUNE 22, 2023

Cincinnati Children’s has tried many methods to better understand and improve the patient experience. The post Leveraging patient feedback and high-reliability interventions for inpatient communication appeared first on NRC Health. When you provide a defining moment, you see it in the face of a child.”

Communication 52

Communication Patient Experience 52

Emerging RN Leader

FEBRUARY 14, 2024

As one manager explained, We have been told to improve our patient experience scores, but I don’t even know where to start – there are so many things we could do […] The post Using the One Thing to Set Priorities appeared first on Emerging Nurse Leader.

Patient Experience 195

Patient Experience Nurse Manager Business Communication 195

American Nurse

NOVEMBER 13, 2023

While infection rates have improved , Leapfrog says patient-experience measures have worsened for the second year in a row and all states have seen a significant decline from the fall 2021 to the fall 2023 report. It’s deeply concerning that patient reports about their health care experience continues to decline,” Binder said. “In

Communication 115

Communication Patient Experience 115

Emerging RN Leader

JANUARY 5, 2025

As one manager explained, Wehave been told to improve our patient experience scores, but I don’t even know where to start – there are so many things we could do differently. The most important things dont always scream the loudest. Bob Hawke Nurse managers are having challenges setting priorities.

Patient Experience 150

Patient Experience Nurse Manager Communication 150

Sweeney Healthcare Enterprises

MARCH 18, 2021

Once primarily reserved for long distance communication between healthcare providers and patients, telecommunication became much more than an avenue to communicate care advice, medication management, intervention, and education: it became the lifeline for patients seeking medical care in a time of an international crisis.

Patient Experience 52

Patient Experience Communication Education Leadership 52

Daily Nurse

JUNE 6, 2024

The Critical Importance of the Nurse-Patient Relationship Dr. Kissinger Goldman, DO, MBA , is an expert emergency physician, patient experience improvement consultant, and the author of Dr. Goldman’s Guide to Effective Patient Communication. Patients and their families come to us for clinical advice.

Preceptors 98

Preceptors Patient Experience Communication Patient Satisfaction 98

Consult QD

NOVEMBER 20, 2023

Asking questions, translating medical jargon and helping patients communicate their concerns are informal work responsibilities that most clinical nurses do every day. With the implementation of plan-of-care visits, conversations have become a formalized, integral part of hospital patient care at Cleveland Clinic.

Chief Nursing Officer 95

Chief Nursing Officer Communication Patient Experience Patient Satisfaction 95

Health Leaders | Nursing

NOVEMBER 28, 2023

A new study reveals the importance of integrating patient-nurse verbal communication data into patient risk identification models for home health care.

Communication 52

Communication Patient Experience 52

Minority Nurse

JULY 15, 2024

Communication and collaboration are central to healthcare , and there are many tools for improving teamwork among medical facility staff members. These competencies, in turn, impact patient safety, patient experience, the health and well-being of the workforce, and even cost-effectiveness.”

Communication 105

Communication Leadership Professional Development Promotion 105

Health Leaders | Nursing

JUNE 12, 2023

Early indicators point to a marked decrease in call light usage, increased team member satisfaction, and an increase in patient communication with nurses, Carpenter says. Carpenter spoke with HealthLeaders about the new care delivery model and its positive impact on patient safety, patient experience, and staff satisfaction.

Chief Nursing Officer 124

Chief Nursing Officer Licensing Patient Experience LPN 124

Nurse.com

SEPTEMBER 7, 2022

Nurses who are fluent in at least two languages can help reduce health disparities, enhance patient outcomes, and bridge gaps in communication. Data from the 2020 American Community Survey, an analysis from the U.S. Simply put, the services must meet the patient’s needs,” she said.

Communication 109

Communication Patient Satisfaction Travel Nursing Nurse Manager 109

Health Leaders | Nursing

DECEMBER 19, 2023

Pillar: Nursing Image: Tags: communication nurses nursing patient experience recruitment retention Secondary Pillars: Clinical Care Nursing Article Type: Analysis Published Date: Wednesday, December 20, 2023 Hide sidebars: Render small main image: Here are some more of the ways that CNOs are improving teamwork going into 2024.

Nurse Shortage 101

Nurse Shortage Communication Patient Experience 101

NurseBuff

JULY 31, 2023

But how can you be sure that you’re doing everything you can to boost patient satisfaction? In this article, we’ll explore 10 ways that you can enhance the patient experience and improve satisfaction levels.

Patient Satisfaction 92

Patient Satisfaction Communication Patient Experience 92

Scrubs

FEBRUARY 2, 2023

“Communication tools such as secure chat and wearable two-way communication devices were also leveraged to enhance live correspondence between the virtual and bedside team.” . “The team developed specific roles and responsibilities for the bedside nurse, virtual nurse, and ancillary staff,” he continued.

Bedside nursing 104

Bedside nursing Chief Nursing Officer Retirement Nurse Shortage 104

Consult QD

NOVEMBER 8, 2023

Despite national trends, Cleveland Clinic Akron General and its three satellite facilities in Bath, Green and Stow have seen a dramatic decrease in the number of ED patients who LBTC since 2020, when the hospital began to implement several plans designed to decrease department crowding and improve communication.

Chief Nursing Officer 104

Chief Nursing Officer Patient Experience APRN Communication 104

American Nurse

MARCH 7, 2024

The common denominator among these styles is a primary focus on relational competencies (such as communication and emotional intelligence), integrity, professional growth, and team member well-being. This type of leader co-creates a positive work environment where nurses like to practice and patients experience excellent care.

Leadership 98

Leadership Mental Health Bedside nursing Communication 98

Health Leaders | Nursing

SEPTEMBER 14, 2023

Machine learning and artificial intelligence are integral to Collette Health's virtual observation platform, empowering virtual observers to seamlessly bridge communication divides. By harnessing cutting-edge technology, Collette Health streamlines communication for patients with limited English proficiency.

Nurse Shortage 105

Nurse Shortage Leadership Communication Patient Experience 105

American Nurse

MAY 2, 2024

li> Trust is innately abstract, but the Reina Three Dimensions of Trust—Trust of Character, Communication, and Capability —can serve as a behavioral-based blueprint that makes trust tangible, practical, and actionable. When people feel invisible or unheard, Trust of Communication breaks down.

Mental Health 122

Mental Health Communication Self-Care Leadership 122

Consult QD

MAY 12, 2023

He also oversees the health system’s network infrastructure to monitor and ensure that there’s effective communication and functionality among all the interconnected components. “A He continues, “Drawing insights from other industries helps us develop a vision that will enhance both the patient and caregiver experience.

Patient Experience 90

Patient Experience Communication 90

Health Leaders | Nursing

AUGUST 31, 2023

Although experts agree on the importance of ACPs, clinicians cite time constraints and poor communication with other providers as barriers to having end-of-life discussions," Handler and his team wrote in a recently published study. Reduced access to healthcare in mixed-rurality populations may make ACP even more unlikely.

Patient Satisfaction 111

Patient Satisfaction Communication Patient Experience 111

American Nurse

JUNE 5, 2023

On the 32-bed medical/surgical unit at our community hospital, the average discharge time (from the time the provider wrote the order to the time when the patient was physically discharged) was 5 hours and 6 minutes. In addition, patient experience scores on the HCAHPS discharge process questions improved by 16.4

Medicare 98

Medicare Patient Satisfaction Patient Experience Medicaid 98

Health Leaders | Nursing

NOVEMBER 11, 2024

The primary responsibility of virtual patient observers is to keep an eye on inpatients who are at risk of falls. Through two-way communication tools at the bedside, virtual nurses can do some of the admissions intake for patients as well as discharge instruction and education.

Care coordination 93

Care coordination Bedside nursing Communication Patient Experience 93

Nurse.com

AUGUST 31, 2022

You exhibit strong communication skills. You communicate well with patients and colleagues — sometimes at their worst life moments. With this thought process, you aid in improving organizational protocols and patient care. Communication With Patients. (1 1 contact hour).

Communication 90

Communication Patient Satisfaction Education Patient Experience 90

Minority Nurse

NOVEMBER 12, 2024

Failure to do so could lead to malpractice claims if a patient experiences harm due to perceived negligence. If a patient suffers adverse outcomes and lacks documented informed consent, NPs could face liability claims for failing to provide adequate information.

Nurse Practitioner 98

Nurse Practitioner Malpractice Licensing Communication 98

American Nurse

NOVEMBER 1, 2023

Nocebo: Placebo’s nemesis Nocebo , Latin for “I will harm,” is a substance or suggestion that has no therapeutic effect but can trigger negative or adverse effects in a patient because they expect them. The nocebo effect occurs when patients experience negative effects during fake treatments, such as in a research study’s control group.

Pharmaceutical 111

Pharmaceutical Self-Care Communication Patient Experience 111

Health Leaders | Nursing

AUGUST 12, 2024

Team-based care enhances coordination, communication, and efficiency in healthcare delivery," Tilton said, "leading to improved patient outcomes and satisfaction." The second model is flexible staffing, which, can help health systems adapt to fluctuations in patient volume and acuity as well as staffing shortages, according to Tilton.

Care coordination 85

Care coordination Chief Nursing Officer Self-Care Promotion 85

Daily Nurse

MAY 17, 2023

She keeps nurses happy by improving unit productivity, morale, and patient experience. When asked what values are essential to her as a leader, Shomo says, “being respectful, communicating, being honest, dedicated, held accountable, and compassionate.” She enjoys celebrating birthdays, holidays, and special events.

Leadership 105

Leadership Communication Patient Experience Nurse Manager 105

Post University

AUGUST 14, 2024

Transformational – Nurses with a transformational leadership style focus on motivating nurses to complete their tasks in a way that benefits the greater good and, in particular, enhances the patient experience. Communication Strategies for Effective Nursing Leadership Effective communication rests at the core of nursing leadership.

Leadership 75

Leadership APRN Communication Professional Development 75

American Nurse

SEPTEMBER 27, 2023

Healthcare organizations also have successfully used remote monitoring and other forms of wireless communications to provide real-time assessment, diagnosis, and treatment for patients across various medical specialties. However, increased access to technology doesn’t guarantee that patients can efficiently use these resources.

Medicare 116

Medicare Telemedicine Medicaid Communication 116

Scrubs

MAY 11, 2023

.” – Jaime Contreras , Riverside Community College “As a nurse I will have many responsibilities, but I need to take time to build relationships with patients, communicate effectively, and learn how I can best treat the person based on their personal needs and values.

Communication 98

Communication Patient Experience 98

Post University

JUNE 27, 2024

However, it is important to keep the focus on how virtual care can provide patient-centered care in a remote setting, including consideration of how virtual nursing can enhance the patient experience while optimizing the quality of care.

Telemedicine 98

Telemedicine Bedside nursing Mental Health Patient Experience 98

Minority Nurse

JUNE 22, 2022

The clinic will be an oasis to the community because there will be trained staff, knowledgeable regarding care services, resources, and specialized information who understand the patients better, and are able to facilitate a positive patient experience during their hospital contact and even in their homes.”.

Patient Satisfaction 98

Patient Satisfaction Communication Patient Experience Education 98

Relias

JANUARY 30, 2024

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

Patient Satisfaction 52

Patient Satisfaction Patient Experience Medicare Self-Care 52

Health Leaders | Nursing

OCTOBER 8, 2024

"Trying to emphasize this for our teams and making sure…they understand the importance and what they can do for our patients is the first step in helping them engage in a more meaningful way." Building trust and communication between nurses and patients is also critical to patient engagement, according to Lewis.

Promotion 71

Promotion Chief Nursing Officer Clinical Nurse Specialist Bedside nursing 71

Diversity Nursing

JULY 19, 2023

These devices can wirelessly transmit patient information such as vital signs, blood sugars, and ECG patterns to Nurses to quickly analyze and interpret the data. Electronic Health Records Electronic Health Records (EHRs) have revolutionized how Nurses manage patient information and care.

Care coordination 71

Care coordination Communication Nursing Burnout Promotion 71