article thumbnail

Who Owns the Patient Experience?

Emerging RN Leader

Sherman, EdD, RN, NEA-BC, FAAN Nurse managers increasingly report dissatisfaction with how accountability for the patient experience is viewed in their health systems. appeared first on Emerging Nurse Leader.

article thumbnail

Rehumanizing the Patient Experience

Minority Nurse

I’ve recently had the opportunity to spend a great deal of time as a patient, and from my perspective, the patient experience is often sadly lacking. It’s never fun to be a patient, and being left in the timeless dark — hungry, bored, thirsty, and without information — can be an awful moment in time.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Listening – The Key to Improving Patient Experience

Nurses Advocates

Utilize case managers, hospital advocates, or the patient experience team when you have a complex/challenging patient. For managers and supervisors, reinforce to your staff how important communication is with patients and their families. Together, we can help improve care delivery and the patient experience.

article thumbnail

UCI Health communication strategy elevates patient experience

NRC Health

Patient income in med-surg units hinges on efficient communication between physicians and nurses. Any lapses can significantly sway patient outcomes. Recognizing the importance of clear communication across the care team, UCI Health set out to enhance these communication channels.

article thumbnail

Using the Pareto Principle in 2025

Emerging RN Leader

As one manager explained, Wehave been told to improve our patient experience scores, but I don’t even know where to start – there are so many things we could do differently. The most important things dont always scream the loudest. Bob Hawke Nurse managers are having challenges setting priorities.

article thumbnail

Avoiding Medical Jargon to Improve Communication, Reduce Ambiguity

Consult QD

“Terms like ‘ambulate’ instead of ‘walk’ and ‘erythematous’ instead of ‘red’ can lead to misunderstandings and put unnecessary distance between caregivers and their patients,” she explains. “On On the other hand, simple, clear language improves communication and empowers patients to make better decisions about their own healthcare.”

article thumbnail

How a Care Coordination Center Can Improve Care Inefficiencies

Health Leaders | Nursing

The primary responsibility of virtual patient observers is to keep an eye on inpatients who are at risk of falls. Through two-way communication tools at the bedside, virtual nurses can do some of the admissions intake for patients as well as discharge instruction and education.