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Telehealth: Navigating healthcare delivery in the new normalized space

American Nurse

Thomas and colleagues describe how clinicians across the globe mobilized or expanded available technology to maintain contact with patients, established new access, and explored uncharted methods of providing healthcare access for individuals in need. References Centers for Medicare & Medicaid Services. March 17, 2020.

Medicare 116
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How to Keep Patients Satisfied — and Raise Your Patient Satisfaction Scores

Relias

Improving patient experience scores is a goal for many healthcare organizations — and for good reason. Patient experience is directly tied to patient retention, reimbursement, and in many cases, better patient outcomes. Does patient satisfaction equal better health outcomes?

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Medicare Care Compare: Publicly reported performance measures

American Nurse

Takeaways: To help patients and their families make informed decisions about choosing health care, the Centers for Medicare and Medicaid Services (CMS) publicly reports quality performance measures. In addition to informing patients, public reporting can drive providers to improve performance. Each area has multiple measures.

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Maximizing Healthcare Reimbursement Through Higher Patient Satisfaction Scores

Relias

Medicare payment systems link patient satisfaction scores with reimbursement rates, making quality patient care a primary determinant of an organization’s viability and motivating healthcare administrators to implement patient satisfaction strategies. Communicating consistently — Patients want to be informed.

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Discharge planning assessment tool

American Nurse

On the 32-bed medical/surgical unit at our community hospital, the average discharge time (from the time the provider wrote the order to the time when the patient was physically discharged) was 5 hours and 6 minutes. In addition, patient experience scores on the HCAHPS discharge process questions improved by 16.4

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Early Success Leads to Hospital Care At Home Expansion

Consult QD

Once admitted, patients are set up at home with technology to enable transmission of biometric data, bidirectional communication, and coordination with the hospital’s Clinically Integrated Virtual Command Center (CIVC) located in Vero Beach. Initial patient feedback has been very positive,” says Dr. Rothman. versus ~13%).

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Care Coordination: The Key to Improving Patient Outcomes

Relias

Coordination of care is the process of organizing and integrating health care services for patients across care settings and providers. Help patients navigate the complex healthcare system and access the services and resources they need. What is care coordination?