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Handling Patient Complaints in Home Healthcare

Celayix

Patient complaints are a common issue in the home healthcare industry. As healthcare providers, it’s important to take these complaints seriously and handle them effectively to maintain a positive relationship with patients and their families. One of the most common issues is late or missed home visits.

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Home health nursing

American Nurse

Patient-centered care focused on self-sufficiency The Centers for Medicare and Medicaid Services (CMS) uses the term “home health” to describe a federal health insurance program that provides intermittent short-term care to help patients recover from illness and become as self-sufficient as possible at home.

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Medicare Care Compare: Publicly reported performance measures

American Nurse

Takeaways: To help patients and their families make informed decisions about choosing health care, the Centers for Medicare and Medicaid Services (CMS) publicly reports quality performance measures. ahrq.gov/cahps/surveys-guidance/index.html Centers for Medicare & Medicaid Services. Data transparency aids care quality improvement.

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Home Health Referrals: Grow Your Network

Relias

Keep in mind that your referral sources for home health are actively looking at your quality ratings. For Medicare claims, you already track care quality and report it to the Centers for Medicare and Medicaid Services (CMS). Another goal is setting your patients up for success after home health services end.