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Care Coordination: The Key to Improving Patient Outcomes

Relias

What is care coordination? Coordination of care is the process of organizing and integrating health care services for patients across care settings and providers. It can involve prenatal care, labor and delivery care, postpartum care, newborn care, family planning, and maternal and infant health services.

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Telephone triage nursing: When patients call

American Nurse

Some triage nurses work with patients, families, and populations to promote wellness, manage acute illness, assist in managing chronic illness or disability, support families in end-of-life care, provide care coordination, or evaluate care outcomes. Use active listening, clear communication, and critical thinking.