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Using the Pareto Principle in 2025

Emerging RN Leader

As one manager explained, Wehave been told to improve our patient experience scores, but I don’t even know where to start – there are so many things we could do differently. This manager is not alone – […] The post Using the Pareto Principle in 2025 appeared first on Emerging Nurse Leader.

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The trust factor: Elevating patient experience in 2025 and beyond

NRC Health

In this episode of the Beckers Healthcare Podcast, Erica Carbajal speaks with Jennifer Baron, Chief Experience Officer at NRC Health, and Kathryn Peisert, Editor in Chief & Senior Director at TGI, about the critical role of trust in shaping the future of patient experience.

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Webcast Recap: Key updates on 2025 HCAHPS and patient experience strategies

NRC Health

Discover the latest updates from NRC Health's CAHPS Insider Live webcast, including new HCAHPS 2025 survey dimensions, care coordination, hospital environment restfulness, and symptom information. The post Webcast Recap: Key updates on 2025 HCAHPS and patient experience strategies appeared first on NRC Health.

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Virtual Nursing Shifts its Focus to the Patient Experience

Health Leaders | Nursing

Stone and Plume say Sharp leadership wanted to target the patient experience in the evolution of virtual nursing, with a service that creates a care program around the patient.

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PX Week 2025: Honoring Caregivers, Fostering Trust, and Inspiring Healthcare Experiences

NRC Health

Patient Experience Week is a time to honor healthcare professionals and reflect on the importance of trust, compassion, and connection in care. The post PX Week 2025: Honoring Caregivers, Fostering Trust, and Inspiring Healthcare Experiences appeared first on NRC Health.

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Trust at the Core: Insights from the 2025 Experience Perspective Webcast

NRC Health

NRC Healths 2025 Experience Perspective webcast highlights why trustbuilt on reliability, competence, and respectis essential to patient loyalty. The post Trust at the Core: Insights from the 2025 Experience Perspective Webcast appeared first on NRC Health.

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Understanding the 2025 HCAHPS changes: Improving patient experience measures

NRC Health

This podcast discusses the upcoming changes to the HCAHPS survey in 2025, focusing on why these updates are happening and how they will benefit patients and healthcare providers. The post Understanding the 2025 HCAHPS changes: Improving patient experience measures appeared first on NRC Health.