Telephone Triage: A Necessity to Manage Pediatric Patient Flow
American Nurse
SEPTEMBER 11, 2024
At that time, nurses would talk with patients over the phone to discuss home care for illnesses, manage medication refills, and discuss lab results (Mataxen & Webb, 2019). Patients and caregivers have reported feeling a sense of support and reassurance after receiving telephone advice from a triage nurse (Mataxen & Webb, 2019).
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